Contact Information:

If you have any questions about our online store, please contact us at promedia@klipsch.com or 888-554-5665.  If your question is in regards to a Heritage product, please contact us at technicalsupport@klipsch.com or 800-554-7724, select the options for Technical Questions - Home Theater - Technical assistance.

Please note that our Heritage products are built to order and handmade in the US at our Hope, Ark. manufacturing facility.  Because of this, please allow up to 4 weeks for delivery, although your order may be ready sooner, depending on volume and availability. 

International customers please note that direct sales from Klipsch are exclusive to U.S. customers (not including Puerto Rico). We cannot ship to addresses outside the U.S. For information regarding Klipsch multimedia products in your area, please contact the Klipsch distributor in your country. 

To Order Online

1. Select a product
If you need assistance in choosing the product that is right for you, you can email us at promedia@klipsch.com , or call (888)554-5665.  For assistance with Heritage products, please email support@klipsch.com, or call (800)554-7724.  We recommend Heritage and non-Heritage products be ordered separately to avoid unnecessary delays on non-Heritage items.

2. Add to cart
Once a product is added to your cart, you can change or delete the quantity, continue shopping or proceed to checkout. There is no obligation to buy any items in your cart. When you’re ready to place your order, just access your cart and click Next.  Note that Heritage products are listed as “each,” so you much enter quantity “2” for a pair.

3. Complete your transaction
If you haven't done so already, you will be asked to “Log In” or register for an account. To complete the process, enter your billing and shipping information. For your protection, the billing address and shipping address must be in the same state, and the billing address must match the one your credit card company has on file.

Choose your shipping method. Residents of Alaska and Hawaii must choose FedEx 2-day or overnight.   Heritage products are shipped within the continental US only by truck freight free of charge, residential delivery service, to your door.  AK and HI residents, please call to place your order and to receive a shipping quote at 800-554-7724. 

We do not ship to International destinations, PO Boxes, APO, or FPO addresses.

Choose your payment option, and click “Checkout.” You will receive an invoice number and an e-mail confirmation.

At any time in the process, you may choose to place your order over the telephone by using the contact information above, or print your product selection and take it to your local Klipsch dealer for retail purchase.

Accepted Payment Methods Online
Visa, MasterCard, Discover, American Express 
*at this time, we are unable to accept bank issued gift cards due to the inability to verify an accurate billing address associated with these cards

You can send a money order or certified check (we do not accept personal checks) to:

Klipsch Online Customer Service
Attn: Order Entry
3502 Woodview Trace Ste 200
Indianapolis, IN 46268

Please call customer service to obtain shipping costs and tax (if applicable) before obtaining your money order or certified check. Residents of IN, CA, MA, NY, WA and AR will be charged sales tax.

Orders will be processed within 24 hours of receipt.

Payment by Wire Transfer

Contact Klipsch to receive your order total.

JP Morgan Chase Bank, N.A.
111 Monument Circle
Indianapolis, IN 46277 USA

ABA Routing Number: 021000021
SWIFT Address: CHASUS33
Lock Box Account Number: 700007638361
Beneficiary: The account name is Klipsch, LLC.

Shipping Policy

Klipsch e-commerce orders are shipped via Federal Express with a signature required upon delivery, except for Heritage orders. Every effort is made to ship your order within two business days.  Heritage orders are built to order and are typically shipped via FedEx Freight within 4 weeks with residential delivery to your door, although delivery may be sooner depending on availability.  Additional levels of inside delivery and set up are not available at this time.  Your credit card will not be charged until your order is ready to ship.  Someone must be present at the time of delivery.  The freight company will contact you via phone to schedule a delivery time.

Residents of Alaska and Hawaii:  If you are interested in a Heritage product, please call to place your order and to receive a shipping quote at 800-554-7724.  For all other orders, you must choose Fed Ex 2-day or overnight.

We do not ship to Puerto Rico, International destinations, PO Boxes, APO, or FPO addresses.

We do not offer Saturday or Sunday delivery.

Tracking Your Order

If you do not receive your order in the timeframe that you expect, please contact us to obtain tracking information at promedia@klipsch.com , or call (888)554-5665.  For assistance with Heritage products, please email support@klipsch.com, or call (800)554-7724

Transit Damage

Products damaged in transit will be picked up by the carrier. If you receive a shipment that has visible damage:

1. Have the driver code the particular carton(s) as "damaged" on the paperwork or electronic clipboard that you sign. In the case of truck shipments, sign the freight bill as "damaged."

2. Contact Klipsch immediately to report the damage: e-mail rma@klipsch.com; fax (870) 777-6753, attn: Returns Department; or call (800) 554-7724, ask for the Returns Department.. We will issue a Return Authorization number (RA), reship the product upon receipt and initiate the claim process.

3. Keep the damaged item(s) along with the carton and any packing materials. Goods are normally picked up by the carrier and returned with a claim number.

If you receive a shipment that has concealed damage:

1. Contact Klipsch immediately to report the damage. We will issue a Return Authorization number (RA), reship the product upon receipt, and initiate an inspection by the carrier.  If damage has occurred with a Heritage product and a replacement is needed, both speakers must be returned and replaced due to matching grain.

2. Keep the damaged item(s) along with the carton and any packing materials. Goods are normally picked up by the carrier and returned with a claim number.

Misshipped Product

If a product you receive isn't what you ordered, please return it with a Return Authorization number (RA) within 30 days of the shipping date on your packing list. To obtain an RA #, you may e-mail rma@klipsch.com; fax (870) 777-6753, attn: Returns Department; or call (800) 554-7724, ask for the Returns Department. The RA # must appear on the label of the box you ship back. Upon Klipsch's receipt of the misshipped product, we will ship the correct item. The amount of credit or refund given will be the price you paid for the item, shipping charges and applicable tax. It must be in new condition with all accessories, packing materials, warranty information, cards, manuals and any other inserts included.

Return Authorization (RA)

• You must have a receipt or other valid proof of purchase to receive warranty service.
• Only products purchased directly from the Klipsch web store within 30 days of shipping date will be authorized for refund.
• Only products purchased from the Klipsch web store or authorized U.S. Klipsch dealer within the warranty period will be authorized for exchange/repair.
• Products out of warranty or purchased from an unauthorized dealer will be subject to a repair fee.
• International customers must receive warranty assistance from the place of purchase.

Before you can obtain a Return Authorization (RA) number, you must contact us to be assigned a Case Number.

Once a case number is received, you may contact returns by e-mailing rma@klipsch.com; faxing (870) 777-6753, attn: Returns Department; or calling (800) 554-7724, ask for the Returns Department. You will be given an RA number, which must appear on the label of the box you ship back.

All packages sent to Klipsch require an RA number.

Satisfaction Guarantee

If you are not completely satisfied with a product, return it for a full refund. Return it with an RA within 30 days of the shipping date on your packing list. Your feedback on products that didn't meet your expectations is appreciated. The amount of credit or refund given will be the price you paid for the item plus applicable sales tax. (We do not reimburse shipping charges.)

Defective Product

If a product appears to be defective, please contact us with the problem. We may be able to solve it or guide you in the correct usage over the phone. If the product is defective, we will replace or repair it within the warranty period. A full refund can be given if purchased from the Klipsch web store within 30 days of the shipping date on your packing list. The amount of credit or refund given will be the price you paid for the item, shipping charges and applicable tax.

Credits/Refunds

Only products purchased directly from the Klipsch web store will be authorized for return for credit.
A credit or refund will be given as follows:

• MasterCard, VISA, American Express and Discover customers will receive credit on their bank credit card accounts.
• Customers who paid by advance payment will be mailed a refund check.

For a full credit or refund, an item must be returned in new condition with all accessories, packing materials, warranty information, cards, manuals and other inserts included

Warranty information for U.S. Customers

Klipsch will only accept parts/systems for exchange if purchased directly from us or from an authorized Klipsch dealer and accompanied by proof of purchase.

Warranty Claims (within 30 days of purchase)

Products are covered by the manufacturer's limited warranty against defects in workmanship and materials. If a product proves to be defective within 30 days of the initial ship date and is covered under such a warranty, you may send the product to Klipsch or one of their service centers freight prepaid for repair or replacement at their discretion. Warranty and contact information should be included with the product or be printed on the product packaging. Freight charges will be prepaid by Klipsch.

Warranty Claims (after 30 days of purchase)

If a product exhibits defects after 30 days and within the warranty period, please contact our Technical Support Department at 800-554-7724. If it is determined that you need a new part or complete system exchange, you must first obtain an RA number. You may send the defective part/system to our Warranty Department.

You must include a letter with your name, address, phone number, description of the problem, and a receipt or order confirmation number.

Shipping costs for items returned to Klipsch will be paid by the consumer after 30 days from date of purchase. Klipsch will be responsible for the shipping costs for those repaired/replaced items returned to the consumer.

Out of Warranty

If your product is not covered under warranty, please contact us to determine repair fees or order parts.

See the complete warranty details.

Warranty information for International Customers

To obtain warranty service, you must contact the dealer from which you purchased this product.

Please note that the use of any 120v product in a 230v environment will void the Klipsch warranty, even if used with a voltage converter.

Product purchased from the Klipsch web store in the United States and taken to a 120v country are covered by the manufacturer's limited warranty against defects in workmanship and materials ; however, the consumer will be responsible for all shipping charges and applicable duties occurring with warranty service.

See the complete warranty details.

If You Have a Problem, Talk to Us!

Serving our customers is very important to us. We want to make sure you are satisfied in every way. We welcome your questions, comments or complaints about our products or service. If you have a problem, we have a problem. Please e-mail us at promedia@klipsch.com or call the order hotline at (888) 554-5665.  If you have questions or concerns about your Heritage product, please call our support at 800-554-7724 or email support@klipsch.com.